Privacy Policy
Who we are
Compvello IT Solutions (“Compvello”, “we”, “us” or “our”) provides computers, computer repairs and IT support in the UK. Our website is compvello.com. You can contact us at info@compvello.com or on 07477 957787.
Information we collect
When you contact us through our website, by email, phone or WhatsApp, we may receive information such as your name, email address, telephone number, the service you are interested in and any details you choose to include in your enquiry.
Our website may also process basic technical information such as your IP address, browser or device information, security data and cookie information needed to operate and protect the website.
How we use your information
We use personal information to respond to enquiries, provide quotations or requested services, communicate about computers, repairs or IT support, maintain appropriate business records, protect our website and services from misuse, and meet legal or regulatory obligations where applicable.
We do not sell your personal information.
Our lawful basis
Depending on why you contact us, we may process your information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in responding to enquiries, providing and improving our services, and keeping our systems secure. Where consent is required, we will rely on your consent.
Contact forms, email and service providers
Our website uses WordPress and Jetpack features to operate our contact form and website functionality. Contact-form submissions may be stored within the website and sent to our Compvello email account so that we can respond.
We use Microsoft 365 for business email and Google reCAPTCHA to help protect our forms from automated abuse. These and other service providers may process limited technical or personal information where necessary to provide their services.
Cookies and similar technologies
Our website may use cookies or similar technologies that are necessary for website operation, security, forms and administrative functions. Third-party services used on the site may also set or access cookies or similar identifiers. We will keep our use of cookies under review as the website develops.
Who we share information with
We may share information with trusted service providers where necessary to operate our website, email, security or IT services, or with professional advisers or authorities where required by law.
We do not share personal information with third parties for their own unrelated marketing.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and meeting legal, accounting or security requirements.
Your data protection rights
Under UK data protection law, you may have rights over your personal information, including the right to ask for access to it, correction of inaccurate information, deletion in certain circumstances, restriction or objection to certain processing, and data portability where applicable. You may also withdraw consent where processing is based on consent.
If you have a concern about how we use your information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Keeping information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. No website or electronic communication method can, however, be guaranteed to be completely secure.
Changes to this policy
We may update this Privacy Policy when our website, services or legal requirements change. The latest version will be published on this page.
Contact us
For questions about this Privacy Policy or how Compvello handles your personal information, email info@compvello.com or call 07477 957787.